What is the Twenty CRM WhatsApp integration?

The Twenty WhatsApp integration connects your WhatsApp Business account to your Twenty CRM instance, so every inbound conversation is captured as a contact and kept in sync — no manual data entry. It is built and maintained by 9dots, an official Twenty partner.

How do I connect WhatsApp to Twenty CRM?

In your Twenty instance, install the 'Twenty WhatsApp' app from 9dots, then authorise your WhatsApp Business account. Setup takes minutes and needs no code. If you run a self-hosted Twenty instance, the same app installs the same way.

Do I keep my existing WhatsApp number?

Yes. You connect your existing WhatsApp Business account and keep your number. Nothing changes for the people messaging you.

What WhatsApp information syncs to Twenty CRM?

New WhatsApp chats create or update people and company records in Twenty with the contact's name, phone number, and WhatsApp as the lead source, so your team can track every lead that arrived by chat alongside the rest of the pipeline.

Does the Twenty WhatsApp integration change how my team works?

No. Your team keeps replying in WhatsApp as usual. The integration quietly keeps Twenty CRM updated in the background.

Can I connect more than one WhatsApp number to Twenty?

Yes. Multiple WhatsApp Business numbers can feed a single Twenty CRM workspace, which is the usual reason teams outgrow shared inboxes — every number lands in the same pipeline instead of a separate phone.

How much does the WhatsApp integration for Twenty CRM cost?

The integration app itself is installed from your Twenty instance; WhatsApp Business Platform (WABA) messaging fees are billed by Meta based on your conversation volume. Book a consultation and we will size it against your actual message volume.

Is this an official WhatsApp integration, and is my number at risk?

No, your number is not at risk. 9dots is a Meta Tech Provider, so the integration runs on the official WhatsApp Business Platform rather than an unofficial or reverse-engineered client — the kind that gets numbers banned. 9dots is also an official Twenty implementation partner, listed on Twenty's own partner directory as 9 Dots Ventures.

Is my WhatsApp and CRM data secure?

Conversations are protected by WhatsApp's infrastructure, and your CRM data stays in your own Twenty workspace — including self-hosted instances. We never sell or share your data.

Can I automate more than WhatsApp contact capture?

Yes — connecting WhatsApp to Twenty is the first step. Any custom WhatsApp automation is possible on top of it: conversation tracking, AI-assisted replies, deal-stage updates and reporting. We have built setups where the entire CRM updates from WhatsApp chats alone.

9 dots

WhatsApp integration for Twenty CRM

Connect your WhatsApp Business account to Twenty CRM — every chat becomes a contact, automatically.

Built by Twenty CRM partner

We are official implementation partner since 2025.

Built with official Meta APIs

We are Meta Tech Provider and use official APIs, so your WhatsApp is not compromised.

Every WhatsApp lead, inside Twenty CRM

When your business runs on WhatsApp, things get messy fast. With more than one number, it gets messy exponentially - leads are in chats, not in your pipeline.

The Twenty WhatsApp integration fixes the foundation: every lead that messages you on WhatsApp lands in one place, your Twenty CRM. Your team gets immediate insight - leads per day and per month, and how this quarter compares to the last.

This Twenty CRM WhatsApp integration links your WhatsApp Business account directly to Twenty, on cloud or self-hosted instances. Setup takes minutes and needs no code.

From there you can go deeper into WhatsApp automation: track conversations, send smart replies, update deal stages and report on it all.

Book a WhatsApp integration consultation

How Whatsapp integration looks like inside Twenty

A Twenty CRM contact record created by the WhatsApp integration, with the WhatsApp number, lead source and an activity timeline of the fields WhatsApp updated.

Get every lead from WhatsApp

Everyone who whatsapped you becomes a contact in Twenty with their number, name and your Whatsapp number that they messaged. It's reflected in the timeline so the team is in the know.

The People list in Twenty CRM showing leads captured from several WhatsApp Business numbers, each tagged with its own WhatsApp number and created by the WhatsApp backend.

See leads from all your phones

See all leads, from all your connected numbers. Know who came from Sales, Marketing, or specific person's Whatsapp.

A Twenty CRM dashboard charting week-over-week WhatsApp leads and opportunities, broken down by WhatsApp Business number.

Get insights on the sources

Create dashboards to analyze Whatsapp engagement: what sources generate leads, what sources create more Opportunities

How to connect WhatsApp to Twenty

Install the Twenty WhatsApp app. In your Twenty CRM instance, install the “Twenty WhatsApp” app from 9dots.
Authorise your WhatsApp Business account. You keep your existing number, and nothing changes for the people messaging you.
Watch WhatsApp leads land in Twenty. New chats create or update contacts with the name, phone number and WhatsApp as the lead source.

Need the wider picture first? See how we implement Twenty CRM end to end, or explore WhatsApp automation beyond contact capture.

What we’ve built on top of this

Case study · twenty.com

Twenty CRM for a WhatsApp-first real estate business in Singapore

Instead of asking sales reps to update CRM, we integrated Twenty with their WhatsApps. The team does zero data entry, management has real-time insights, and the company saw record growth after implementation.

+50%: stage conversion rate
2,000+: processed messages a day
15%: QoQ revenue growth

Read the full case study on twenty.com

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